Hackensack Meridian Health Expands Access with 24/7 Virtual Care
Edison, Wednesday, 27 August 2025.
Hackensack Meridian Health introduces a 24/7 virtual care service offering remote access to licensed providers via video, phone, or app, including same-day appointments and Spanish-speaking support.
The Rise of Virtual Healthcare
The launch of Hackensack Meridian Health’s virtual urgent care marks a significant enhancement in healthcare accessibility. The demand for telehealth services has surged in recent years, as seen in trends from 2020 to 2024, underscoring the necessity for convenient healthcare solutions [2]. The virtual urgent care initiative offers treatment for numerous non-emergency conditions, allowing patients to have same-day telehealth appointments at their convenience. Spanish-speaking support ensures that language barriers do not impede access to healthcare, reflecting HMH’s commitment to inclusivity [1][2].
Technological Integration in Healthcare
By utilizing secure video, phone, or mobile app technologies, Hackensack Meridian Health not only ensures patient privacy through HIPAA-compliant platforms but also allows for remote consultations with licensed healthcare providers [1][2]. This service leverages modern technology to provide critical healthcare options, such as medication management and chronic condition monitoring, without needing a physical visit, which aligns with rising patient demands for flexible healthcare solutions [2].
Expanding Healthcare Access Across Demographics
The virtual care service accepts all major insurance plans, offering a broad range of patients access to necessary healthcare services, including those covered by Medicare and Medicaid [1]. This comprehensive acceptance is crucial for expanding healthcare access across different demographics. Furthermore, the initiative is expected to remain a transformative aspect of healthcare delivery in New Jersey, as reflected in HMH being ranked as the top health system in the state by U.S. News & World Report [1]. The planned expansion of additional language support and services by Q1 2026 promises even greater inclusivity [2].
Future Implications and Strategic Insight
According to Patrick Young, President of Population Health at HMH, the hospital-at-home model they developed demonstrates the potential for scaling telehealth services effectively [5]. This approach is particularly relevant as hospital systems face growing demands and budgetary constraints. The success of such programs exemplifies how telehealth can play an integral role in relieving clinical pressures while maintaining high-quality care. As healthcare continues to evolve, services like HMH’s virtual care will likely become vital components of comprehensive health solutions [5].