Rochester Regional Health Launches Virtual Urgent Care Services
Rochester, Monday, 23 December 2024.
Rochester Regional Health enhances patient access with same-day virtual urgent care, reducing the need for in-person visits as part of a broader digital transformation in healthcare services.
Expanded Digital Healthcare Access
Rochester Regional Health’s latest virtual care initiative offers patients access to urgent care services from 7:00 AM to 10:00 PM daily, with an average wait time of just 15 minutes [1]. This digital healthcare solution is being implemented across their network of over 590 locations [1], serving communities throughout Western New York, the Finger Lakes, and beyond [2].
Comprehensive Care Integration
The virtual urgent care program integrates seamlessly with Rochester Regional Health’s existing services, which include specialized departments such as neurology, orthopedics, and comprehensive language interpretation services [3][4]. For patients requiring follow-up care, the health system maintains connections to specialized facilities like the United Memorial Medical Center, which offers advanced surgical services and specialty care programs [3].
Patient-Centered Approach
The new virtual care platform emphasizes accessibility and convenience, operating on the principle that modern medical care must integrate physical, emotional, and practical patient needs [3]. The system provides comprehensive language interpreting services at no cost to patients with Limited English Proficiency (LEP), ensuring healthcare access remains equitable [3].
Future of Healthcare Delivery
This virtual care initiative represents a significant step in Rochester Regional Health’s commitment to modernizing healthcare delivery. The system combines traditional medical expertise with digital accessibility, supported by their extensive network of state-of-the-art facilities like the Geneva Medical Campus [4], which offers specialized services including orthopedics, family medicine, and the region’s only Open MRI [4].