Medicinfo and MINDD Join Forces to Revolutionize Emergency Care
Amsterdam, Friday, 19 September 2025.
Medicinfo and MINDD collaborate to enhance emergency care, integrating digital solutions for faster patient support and optimized healthcare delivery, reducing pressure on emergency services.
Strategic Partnership for Enhanced Care
Medicinfo and Moet ik naar de dokter? (MINDD) have announced a strategic alliance, aiming to revolutionize emergency care services through the integration of digital healthcare solutions. This collaboration is focused on providing more efficient and rapid support for patients with urgent health inquiries by combining the digital triage capabilities of MINDD with the remote medical services of Medicinfo’s Medical Service Center [1][2].
Digital Triage and Live Chat Integration
The integration of MINDD’s digital triage tool allows patients to complete a brief questionnaire before contacting emergency services. This process is streamlined further by providing patients with immediate access to live chat consultations with healthcare professionals at Medicinfo’s Medical Service Center. This system ensures healthcare providers have access to all pre-filled information, enabling them to offer immediate self-care advice, organize referrals, or schedule appointments as needed [1][2].
Impact on Healthcare Delivery
The partnership between Medicinfo and MINDD is expected to significantly reduce pressure on emergency services by facilitating more digital management of healthcare inquiries. This not only decreases the workload for emergency departments but also shortens patient wait times. The pilot project underway at Dokterswacht Friesland has already demonstrated positive outcomes, with the first patients benefiting from this integrated approach [1][2].
Towards Future-Proof Healthcare
Both organizations view this collaboration as a step towards future-proof healthcare, where digital triage plays a pivotal role in providing ‘the right care in the right place’. By leveraging digital solutions, Medicinfo and MINDD aim to offer personalized and effective healthcare, addressing the growing demand for efficient emergency care solutions [1][2].